The Preserve Frequently Asked Questions

Yes, The Preserve has an on-site maintenance team, allowing quick response to service requests and urgent issues with minimal delay.

During office hours, the team can assist with lockouts after verifying identity, with a valid ID required. After hours, residents may need to contact a locksmith based on community policy.

Yes, emergency maintenance is available outside of office hours. The on-call team responds to urgent issues that require immediate attention, including weekends and holidays.

Most routine maintenance requests are completed within 24 to 72 hours. Timing can depend on the issue and parts availability, though the team works to complete all requests as quickly as possible.

Emergency maintenance includes issues that affect safety or essential living conditions, such as major leaks, no heating or cooling during extreme weather, electrical hazards, no hot or cold water, a stopped-up toilet if there is only one bathroom, or broken locks.

Most maintenance services are included as part of residency at The Preserve. Charges can apply for damage beyond normal wear or for special service requests outside standard maintenance.

The Preserve offers a boutique-style pool with outdoor media, a fully equipped fitness studio, a golf simulator, a dog park and wash station, and scenic hike and bike trails throughout the community's green space. Residents also enjoy an outdoor pavilion with grilling stations, fire pits, and televisions, plus a clubroom, package lockers, a bike repair station, and online payment options. Explore the full amenities lineup to see everything The Preserve has to offer.

The Preserve's pool is open year round but is not heated, with occasional closures during extreme weather. Pool and deck hours typically run from 10:00 AM to 10:00 PM daily. For seasonal schedule updates, residents can check with the leasing office.

Yes, The Preserve features a fully equipped fitness center with cardio equipment, strength training machines, and open space for stretching and functional training, giving residents everything needed to stay active without leaving home.

Most amenities at The Preserve are included in monthly rent, giving residents access to shared spaces and lifestyle features at no additional cost. Certain premium amenities or reservable spaces may carry a fee depending on availability and use.

Up to two guests can enjoy select community amenities at The Preserve when accompanied by a resident. Access guidelines vary by amenity, so residents should check with the leasing office for specific policies on each space.

Yes, The Preserve's Business Center includes a main conference room and multiple micro conference rooms, giving residents convenient space for remote work, meetings, and focused productivity.

Yes, The Preserve regularly hosts resident events throughout the year. These gatherings are designed to help neighbors connect, build community, and create a more engaging living experience beyond just an apartment home.

Yes, The Preserve features landscaped courtyards, patios, and lounge areas throughout the community. These spaces are designed for relaxing, socializing, and enjoying the outdoors without leaving the property. See photos of these spaces before your visit.

The Preserve's apartment homes feature stainless steel appliances, granite countertops, wine refrigerators in select homes, smart thermostats, USB-compatible outlets, pendant lighting over the kitchen island, vinyl plank flooring throughout, spacious closets with built-in shelving, 42 inch upper wood cabinets with glass inserts, entryway mud benches, and a full-size washer and dryer in every home. View the full photo gallery to see these finishes.

Yes, every apartment home at The Preserve includes a full-size in-unit washer and dryer for added convenience.

The Preserve's kitchens include stainless steel appliances: a refrigerator, oven, microwave, dishwasher, and garbage disposal, plus a wine refrigerator in select apartment homes. These finishes pair with granite countertops and vinyl plank flooring throughout the kitchen and living areas.

Apartment homes at The Preserve are typically offered unfurnished, giving residents flexibility to furnish and personalize their space to match their own style and needs.

Yes, every apartment home at The Preserve includes both heating and air conditioning systems, keeping the space comfortable throughout the year. Specific system types can vary by building or unit.

Select apartment homes at The Preserve include a private balcony or patio, giving residents a comfortable outdoor space to relax at home. Availability varies by floor plan, so residents should confirm with the leasing team when touring a specific layout.

The Preserve offers one-bedroom, two-bedroom, and three-bedroom apartment homes, each designed to maximize space, light, and functionality. Compare all current floor plan layouts to find the option that best fits your lifestyle.

Yes, apartment homes at The Preserve feature modern, updated finishes including granite countertops, stainless steel appliances, vinyl plank flooring, pendant lighting, smart thermostats, USB outlets, and contemporary cabinetry throughout.

Yes, apartment homes at The Preserve include smart home features such as smart thermostats, giving residents convenient control over their home environment from a phone or device.

Yes, residents can choose from available units at The Preserve based on location, floor level, and view. The leasing team can help match preferences to a specific apartment home during a tour.

Most applications are processed within 24 to 72 hours. Approval timing can depend on income verification, rental history, background screening, and overall application volume. The leasing team reviews each application as quickly as possible and keeps applicants updated throughout the process.

Applicants can apply directly online through the secure application on the website, or visit the leasing office where the team provides step-by-step guidance and answers questions throughout the process.

We do not have a specific minimum credit score requirement. Each application is evaluated against consistent criteria, taking into account credit history, income, and rental history.

Yes, we may accept co-signers or guarantors to help applicants meet qualification requirements. Please contact the leasing office for specific guidelines.

Applicants are typically required to provide a valid government-issued ID, proof of income, and any additional documentation needed for screening. Requirements may vary depending on your application and property location, and our leasing team will guide you through exactly what is needed.

If your application is not approved, you will be notified with the reason in accordance with screening guidelines. In some cases, you may have the option to provide additional information or reapply. Our leasing team is available to help you understand next steps.

Rent can be paid online through the resident portal, by ACH bank transfer, or with a credit or debit card. Online payments can be one-time or set up as recurring, making it simple to pay rent the same way every month.

All fees and services are clearly outlined in our Community Fee Guide, including mandatory fees, utilities, optional add-ons, along with fee attributes such as whether the charges are by unit or by tenant, how frequently they are billed, and whether they are paid to third-party providers. You can find it on our floor plan page, or our team would be happy to provide a copy during your visit to the leasing office!

For a full breakdown of what's included and any additional charges, please refer to our Community Fee Guide on the floor plan page, or our team would be happy to provide a copy during your visit.

Rent is typically due on the first day of each month.

Yes, late fees may be charged if rent is not received by the due date.

Yes, a security deposit is required at the time of move-in. The amount varies based on several factors, such as unit price, lease term, or property location. For specific deposit details, please refer to our Community Fee Guide on the floor plan page, or our team would be happy to provide more information during your visit.

Move-in costs at The Preserve may include a security deposit, an application fee, an administrative fee, and prorated rent for the first month. The total amount depends on lease terms and move-in date.

Prior to move-in, residents are responsible for setting up any utilities that are not included in the rent. Our team will provide you with a list of utility providers and setup instructions as part of your move-in paperwork. If you have any questions, our leasing office is always happy to help.

Utility responsibilities can vary depending on the apartment home and community. For full details on what's included in rent and what's billed to the resident, check out our Community Fee Guide on the floor plan page, or stop by the leasing office and we'll be happy to walk you through it!

When moving in or out of The Preserve, residents contact their utility providers directly to start or stop service. Scheduling transfers in advance helps avoid any service interruptions during the move.

Yes, high-speed internet is available in every apartment home at The Preserve through approved service providers, and apartments are cable-ready for television service as well. Reliable connectivity is available throughout the community for work, streaming, and daily use.

Many apartment homes at The Preserve use individual utility metering, so residents are billed based on actual usage. This provides a more accurate and fair way to manage monthly utility costs.

Yes, The Preserve offers reserved parking options. Availability, locations, and fees vary, so residents should contact the leasing office for current options and to reserve a space. EV charging is available through nearby local businesses.

Parking at The Preserve may include reserved spaces or first-come, first-served areas, depending on the building and parking type. The leasing team can explain which option applies to a specific apartment home.

Some parking options at The Preserve, such as reserved, covered, or garage spaces, may require an additional monthly fee. Pricing varies based on availability and location within the community.

Covered and garage parking options may be available at The Preserve, offering added protection for a vehicle. Availability can be limited, so residents should confirm current options with the leasing office.

The Preserve offers convenient access to major highways and primary roadways, making commuting to surrounding business centers and nearby cities quick and efficient. Get directions to The Preserve to plan a route from any part of DFW.

The Preserve does not currently offer on-site EV charging stations, but nearby local businesses provide EV charging as a convenient option close to home.

The Preserve is located near a nature hike and bike trail, giving residents a nearby outdoor destination for jogging, biking, or outdoor recreation close to the community.

Not at all! Tours are completely complimentary. We'd love the opportunity to show you around our community and help you find the perfect apartment home. Please bring a valid government-issued photo ID for each person touring. You can schedule a tour online or contact our leasing office, and we'll be happy to assist you.

Our leasing team is available to assist residents during office hours. You can stop by the leasing office, call, or email us anytime with questions or concerns.

The Preserve welcomes both scheduled appointments and drop-in tours. Appointments are recommended to ensure availability and personalized attention, but the team is happy to assist visitors whenever they arrive without an appointment.

Yes, The Preserve offers virtual and video tours for added convenience. These let prospective residents explore apartment homes, amenities, and layouts remotely. Take a virtual tour to explore the community from anywhere.

The Preserve's office hours cover a variety of schedules, with availability throughout the week and select weekend hours. Residents and prospects should contact the leasing office directly for the current schedule.

The leasing office at The Preserve can be reached by phone, email, or through the contact form on the website. The team is available to answer questions, provide details, and help schedule a tour.

The Preserve is located within Grapevine-Colleyville Independent School District. School assignments can vary by address and grade level, so residents should confirm directly with the school district or contact the leasing office for the most current information.

The Preserve is located in Grapevine, TX, in a peaceful residential area near the Grapevine/Colleyville area, offering a quieter setting close to major DFW destinations.

Yes, The Preserve is located near a wide selection of grocery stores, including HEB, along with restaurants and coffee shops. Several grocery options are within a short drive, from national chains to local markets and specialty stores, making it easy to find daily essentials and dining just minutes from the apartment.

The Preserve is approximately 25 minutes from both Downtown Dallas and Downtown Fort Worth, with DFW Airport just minutes from the community. This central DFW location makes it convenient to reach major destinations across the metroplex. Get directions to The Preserve to plan your route.

Yes, residents of The Preserve have access to a variety of nearby dining options, from casual restaurants to more upscale experiences. The surrounding area also offers nightlife, including bars, lounges, and entertainment venues.

The area surrounding The Preserve includes nearby parks, scenic trails, and outdoor recreation spaces, giving residents opportunities for exercise, relaxation, and enjoying the outdoors close to home.

The Preserve is located near several major employers, including DFW International Airport, Gaylord Texan, Paycom, Baylor Scott & White, Grapevine-Colleyville ISD, Great Wolf Lodge, and Kubota, making it a convenient home base for commuters across a range of industries.

Yes, The Preserve offers convenient access to major roads, highways, and public transportation options, allowing residents to commute efficiently to nearby cities, business districts, and employment centers throughout the DFW metroplex.

The Preserve allows up to two pets per apartment home. Residents should contact the leasing office for specific policy details and any limitations that may apply to a particular pet.

Breed and size restrictions may apply at The Preserve in accordance with community policies and local regulations. The leasing team can confirm current guidelines and help determine whether a specific pet meets requirements before move-in.

Yes, pet ownership at The Preserve typically includes a one-time pet deposit along with monthly pet rent per pet. Residents can view the full pet policy for a complete breakdown of current pet costs.

Yes, The Preserve includes pet-friendly amenities such as a dog park, a pet wash station, and designated outdoor relief areas, making it easier to care for a pet and enjoy outdoor time together close to home.

Exotic pets are generally not permitted at The Preserve. Policies can vary, so residents should contact the leasing office for clarification on specific pet types before move-in.

Yes, the area surrounding The Preserve includes a variety of pet services such as veterinary clinics, grooming providers, and pet supply stores, making it convenient to access care for a pet close to home. View the pet policy for full details on pet requirements.